If an item purchased from Northwick is faulty please call or email for a Return Authorisation number.
You will need to provide:
If you need help on a product please email firstname.lastname@example.org or call 08 8260 8161 to talk to one of our representatives.
For some technology items the manufacturers offer onsite warranty, pick up and repair. Call us and we will facilitate this process if required.
Important information regarding computers, notebooks. If your technology product is to be repaired or replaced you may lose any or all data on it.
Major or Minor Fault.
In accordance with the Consumer Law of Australia if it is a major fault you will be able to choose a refund, repair or replacement.
If it’s not a major problem we will choose whether we will repair, replace or refund the product. Please call to discuss your options.
Further information on your rights as a consumer can be found at ACCC: http://www.accc.gov.au/consumers/consumer-rights-guarantees
If upon delivery of any item it is damaged, contact Northwick to advise.
Please advise Courier of any damage to boxes at time of delivery.